Quality Inn & Suites Maggie Valley - Cherokee Area

Lovely staff, comfortable room. Heated indoor pool with view of mountains! Ice machine which was ideal as I rolled my ankle on a hike. And laundry machines! The area was very nice, recommend tube city. The breakfast was good as well! I enjoyed so much I stayed an extra night!

The indoor pool should not be considered indoor. It’s an outdoor pool they put a greenhouse over. So it stinks and it’s moldy. The hot tub was not hot, it was lukewarm at best. The pool was warmer than the hot tub. The room was clean but a few things were broken.

Not bad at all. Room was clean, bed was comfortable, and my kids loved the pool. I will say that Ive stayed at 2 quality inns in my life and both of them had bathroom doors that wouldnt latch shut. Not sure why they both have had that odd issue. Other than that, not a bad stay. I would have no issue staying there again.

Very nice ladies working the front desk I didn’t like not having a place to sit besides a bed and no table area. The pool and hot tub were nice bed and pillows comfortable the room and hallways could have used a dusting and a mop but overall good job. Hot breakfast was great!

The lady at the front desk was very friendly and helpful. The cleanliness of the room was poor. There was a small pile of left behind trash behind the bathroom door. There were also several large pieces of trash and an unsmoked cigarette under the desk like it was never cleaned underneath. It was a quiet location and hotel though.

Dear Quality Inn by Choice Hotels Customer Service Team, I hope this email finds you well. I am writing to bring to your attention an issue I encountered with the customer service provided by your representative when I contacted your helpline earlier today. I recently made a reservation through ******* for a room in North Carolina, intending to travel with a group to a specific city. However, upon realizing my mistake in booking the wrong city, I promptly contacted your customer service line to request a refund so that I could correct my reservation to the intended city within a short time frame. I arrived at the hotel earlier than expected and inquired if a room was available, to which I was informed that there was no room ready. Given the circumstances and the incorrect booking, I communicated my situation to the staff and expressed my willingness to wait in the parking lot until a room became available. The representative who assisted me, identified as Shawna, unfortunately informed me that due to policy restrictions, no refund or modification could be made to my reservation. While I understand and respect the policies in place, I would like to express my disappointment with the lack of flexibility or understanding shown in this situation. As a customer who realized the error promptly and sought assistance within an hour of making the reservation, and even arriving early at the hotel, I had hoped for some consideration or exception to be made under such circumstances.

The property is great, however the reservation was incorrect upon arrival. I booked double queen beds for my reservation, and was only provided a single queen. The hotel was sold out so there was no way to get the double queen

Booked a room with 1 queen bed but got 2 beds. Thankfully the price was the same. There was no way to take a bath in the bathtub. You could only take a shower because there was no way to stop up the tub. Tried to call the front desk about it and the phone didnt work at all. Attempted the continental breakfast but didnt last long. It was hotter than blazes in there. Everybody wanted to make a waffle but there was only 1 waffle iron. We waited about 15 minutes for 1 family to make waffles and finally gave up. The beds were comfortable.

Really enjoyed everything about our stay. The pool was clean. The rooms were clean. Breakfast was good. The lobby was clean. The staff were very nice.